Client feedback is extremely valuable and we look to improve the service in response to this whenever possible. With clients'permission, we have started to list testimonials from those who have completed the client satisfaction survey at the end of their treatment. The survey link can be found at the bottom of this page [link]. Here are a selection of the comments from question 11, 12 and 13 of that survey:
'Everything was [helpful] and will be “futuristically” helpful. I got a lot more than I expected. Wow!'
'I can't fault this service.'
'Choosing this service is the best thing I have ever done with regards to my problems.’
'I found Mark very knowledgeable, trustworthy and emphatic, quickly getting to the root of my issues after an initial 'getting to know you' session. He was well prepared for every subsequent session sometimes mentioning things I had forgotten I had told him.'
'I didn't understand what was happening to me. Mark was able to explain what was happening and gave me help to address the problem.'
Dr Papworth is really is an approachable psychologist; if I had any questions I could send him an email and he would reply promptly and fulsomely. He is very helpful at providing materials for you to read and to work on. He was particularly good at setting up goals for the next session. He is also very good at 'testing' you by asking thoughtful yet targeted questions when I spoke to him in the sessions. He genuinely seems [to] care about his clients and that means a lot to me.'
'[The most helpful thing was] Mark's way of interpreting what was going on and the coping mechanism he put in place.'
'Great service professionally delivered.'
'Excellent service, thank you.'
'All aspects of my life were spiraling out of control. After my first meeting, I felt more in control and was able to get my life back in order and [I] was given the skills to help me in the future'.
‘Made me realise where I was going wrong and I was given strategies to help with this.’
‘I was able to share my experiences/difficulties in a natural environment and [was] given the guidance/direction required to overcome my difficulties.’
‘Mark’s knowledge and understanding of my situation, and how to understand and eventually deal with what was causing the problems was of immense help.’
‘Helped me to see that I was stuck in a cycle of negative behaviour, continually making myself feel worse, until I could break out of it.’
‘Helped me to come to terms with my mistake in life and gave me the tools to recognise and deal with negative thought patterns.’
‘Mark Papworth was great, I felt like he listened and offered sound advice and insight.’
‘I highly recommend Dr Papworth. Mark is the first CBT counsellor I’ve connected with who is highly knowledgeable and actually works with you towards a positive outcome. When I joined the service, I had no idea what was causing my problems. One of the first activities we did was work to identify the cycles I was in which were negatively impacting my life, which we then built upon over subsequent sessions. We worked together both before and during the pandemic, and adapted to using video calls which did not lessen the quality of care received. The resources were relevant and useful, and Mark also worked with me to tailor the “homework” to be helpful for me personally. I now have many useful tools available to me to help ongoing as a result. Thank you!’
‘Thank you so much for your help during our time working together!’
‘I've found it has enabled me to put how I was feeling into perspective and [implement] strategies to overcome unhelpful feelings’
‘I found the way Mark was able to listen to me and quickly establish the causes of my struggles, very comforting. He was able to demonstrate using written information describing my perceived difficulties, which was based on extensive research. This approach really helped me to understand that my difficulties were not something which had developed in my own head, but were similar feelings and difficulties experienced by many other people. I now believe, with Mark's help and expertise, I possess very useful tools/strategies to cope and grow stronger, going forward.’
‘I found Mark very approachable and very knowledgeable about the issues I went to him with. I felt safe and secure talking to him about the things I struggle with, and naturally that helped a lot.’
‘Mark’s expertise and knowledge were fantastic. The sessions, even though they were held over Skype, were very effective. I was able to use the tools easily and saw improvements very quickly.’
‘This time with Mark has been invaluable for me. I went from being hesitant of therapy to being thoroughly pro counselling. I’ve felt such a positive change with the support I’ve been given and people close to me have commented on how much better I seem. I’m hugely grateful for everything and wouldn’t choose anyone else in the future, and would definitely recommend this service to anyone in need of it.’
‘Mark was very attentive and a good listener, furthermore, I also felt that the tools and information he shared were always relevant and helpful.’
‘Mark was perceptive and helped me [to] identify and address all issues. He offered strategies and advice on how to maintain the skills in the future.’
‘Thank you very much for all your help, I feel I am better equipped now to deal with the day-to-day issues that we discussed and addressed.’
‘I came to Dr Mark with severe OCD. Over the time of working with Dr Mark, I have managed to break down my issues, understand my condition and acquire skills to deal with it going forward. It has changed my life.’
What I found to be helpful about the service: ‘Feeling heard in relation to my deepest thoughts and feelings, being challenged on intentions and interpretations, help in evaluating myself and the world provided me with the secure base I needed. Then, being given the vocabulary, knowledge and understanding of why I am who I am and how I became who I need to be, provided me with the direction I needed. Finally, being given the tools to help guide myself has given me the clarity and confidence I needed to find success, joy and contentment for the rest of my life. I can’t understate how much Mark has helped me and I will forever be grateful.’